Bellow you can find our "official terms and conditions" which are required by Czech and European law. We try to deal with customers like humans and generaly be way nicer but they need to be here. If we managed to anger you so much that you're going to read through all of the bellow we would like to kindly ask you to send us an email with explanation of what have we done. 

Basic info / TL;DR

    • Most products have 2 year warranty
    • You can return unused goods in original packaging within 2 weeks of purchase
    • If there's something wrong with your yoyo, send us an email (or call us) before sending it back. 98% of problems can be solved by yourself. No need to ship everything all that long way.
    • If the item is in stock we actually have it in stock. We ship imediately. 
    • We're not providing your data to anyone. We hate spam as much as you do.
    • Our credit card is being processed safely and the payment gate is provided by our bank. No 3rd party botch job.
    • If you have any problems / concerns / sugestions - send us an email to info@yoyostore.cz or call us at +420 732 54 73 77.

INTRODUCTORY PROVISIONS

These terms and conditions (the "Conditions") of Project Jupiter s.r.o., with its registered office at Hřebenkách 620/58, Praha 5, Identification Number: 62908201, maintained by the Registration Court in Prague under file number 34626th C (the"Seller") govern the mutual rights and obligations of the parties arising in connection with or pursuant to the purchase agreement (the"Purchase Contract") entered into between the Seller and any other person or legal entity (hereinafter referred to as"Buyer") through the online store seller.Online store is operated by the seller on the Internet at http://yoyostore.cz/ through web interface (hereinafter referred to as "Web-based commerce").

Terms and Conditions also govern the rights and obligations of the parties in the use Seller's website located at http://yoyostore.cz/, (the "Website") and other related legal relations. Terms and conditions do not apply to cases where a person who intends to buy goods from the seller is ordering goods in the course of their business.

Provisions derogating from commercial terms can be agreed upon in the sales contract. Different arrangements in the contract shall prevail over the terms of trade.

Provisions of the conditions are an integral part of the purchase contract. The Purchase Agreement and the terms and conditions are written in Czech and English. The purchase contract can be concluded in either Czech or English.

The Business Conditions seller may modify or supplement. This provision shall not affect the rights and obligations arising after the effective period of the previous version of business conditions.

User account

Upon registration of the buyer on the website, buyers can access their user interface. From its user interface buyer can order goods (hereinafter "your account"). In the event that the web interface allows you to trade, buyers can also order goods without authorization directly from the web interface business.

When you register on the website and ordering goods the buyer is obliged to provide correct and true information. The data referred to in the user account is buyer when any change required to update. The data referred to buyer's user account and ordering goods sellers are believed to be correct.

Access to the user account is secured by username and password. The buyer is obliged to maintain confidentiality regarding the information necessary to access the user account and acknowledges that Seller shall not be liable for any breach of this obligation by the buyer.

The Buyer is not entitled to allow the use of a user account to third parties.

Seller may cancel your account, especially if the buyer a user account for more than one year is not used, or if the buyer breaches its obligations under the purchase agreement (including terms and conditions).

Buyer acknowledges that the user account may not be available at all times, especially with regard to the necessary maintenance of hardware and software vendor, or necessary maintenance of hardware and software of third parties.

Contract of sale

The Web interface contains a list of trade goods offered for sale by the seller, including the prices of individual goods. The prices of the goods offered are inclusive of value added tax and all related charges. Offer for sale of goods and the prices of these goods remain in force as long as they are displayed in the web interface business. This provision does not restrict the seller to conclude a contract for purchase individually negotiated terms. All offers to sell goods placed in the web interface of trade are binding and the seller is not obliged to enter into a purchase agreement regarding this product.

The web interface also contains trade information about the costs of packaging and delivery. Information on the costs associated with packaging and delivery of the goods listed in the web interface of trade applies only in cases where the goods are delivered within the territory of the Czech Republic.

To order goods, the buyer order form is within the web interface business. The order form shall include information on:

  • ordered goods (goods ordered "insert" the buyer to an electronic shopping cart business web interface) 
  • method of payment  
  • purchase price, details of the desired method of delivery of the ordered goods and information on the costs associated with the delivery of goods (hereinafter collectively referred to as "the Order").

Before sending the order to the seller, the buyer is allowed to check and modify the data inserted in the order, the buyer, and with respect to the option buyer to detect and correct errors during data entry to order. The order sends the buyer by clicking on "Confirm order". The data specified in the order are the seller accepted as correct. Seller immediately upon receipt of the order to the buyer confirms receipt of this e-mail, and electronic mail address of the buyer specified in the user interface or in the order (hereinafter referred to as "buyer's email address").

Seller is always entitled to, depending on the nature of the order (quantity of goods, purchase price, estimated shipping costs) to ask the buyer for additional confirmation (such as writing or by telephone).

The contractual relationship between the seller and the buyer arises delivery order acceptance (acceptance), which is sent to the buyer by e-mail, and electronic mail address of the buyer.

Buyer acknowledges that Seller is not obliged to enter into a purchase agreement, especially with those previously materially breached the purchase agreement (including terms and conditions).

Buyer agrees to use of means of distance communication in the conclusion of the purchase contract. The costs incurred by the buyer using the means of distance communication in connection with the conclusion of the purchase agreement (the cost of internet access, telephone costs) paid by the buyer himself.

The price of goods and payment conditions

Price of the goods and any costs associated with the delivery of goods under sales contract the buyer can pay the seller the following ways:

  • in cash by the seller at the address: YOYOSTORE, Holečkova 790/41, Prague 5
  • Cash on delivery at the location specified by the purchaser in order;
  • bank transfer to the account of the seller č.1418820297 / 0100, led the company as Commercial Bank (hereinafter referred to as "Seller Account");
  • through cashless payment system: GpWebPay - credit / debit card processor provided by the sellers Bank.

Along with the purchase price the buyer is obliged to pay the costs associated with packaging and delivery. Unless expressly stated otherwise, the purchase price includes the costs associated with the delivery of goods.

In the case of payment in cash or in the case of payment on delivery, the purchase price due upon receipt of goods. In the case of cashless payment of the purchase price is due within 7 days of the purchase contract.

In the case of cashless payment, the buyer is obliged to reimburse the purchase price of the goods together with the variable symbol payments. In the case of cashless payment by the purchaser to pay the purchase price at the time met the appropriate amount to the account of the seller.

Seller is entitled, especially if the Buyer does not provide an additional confirmation of the order (Article 3.5.), Require payment of the full purchase price before sending the goods to the buyer.

Any discount from the price of goods by the seller to the buyer can not be combined.

If it is at arm's length, or if so determined by generally binding legal regulations issued by the Seller in respect of payments made under a contract buyer tax document – invoice. Seller is payer of value added tax. The tax document - invoice issued by the Seller to the Buyer after payment of the price of goods and send it electronically to the email address of the buyer.

Withdrawal from the contract

Buyer acknowledges that according to § 53 paragraph. 8 of Law no. 40/1964 Coll., The Civil Code, as amended (the "Civil Code"), among others, can not withdraw from the contract for the supply of goods made to wishes of the buyer, as well as goods that are subject to rapid deterioration, wear and tear, the purchase agreement for the delivery of audio and video recordings and computer programs, if the consumer their original packaging, and the purchase agreement for the supply of newspapers, periodicals and magazines.

If this is not the case under Art. 5.1 or about other cases where you can not withdraw from the contract, the buyer in accordance with § 53 paragraph. 7 of the Civil Code the right to withdraw from the contract, within fourteen (14) days from receipt of goods. Withdrawal from the contract seller must be demonstrably delivered within fourteen (14) days from receipt of goods to the address of the seller or the seller's email address.

In case of withdrawal from the contract pursuant to Art. 5.2 conditions of the purchase contract from the beginning. Goods must be returned to the seller within 14 working days from dispatch of withdrawal from the contract seller. If the purchaser breaches an obligation under the preceding sentence, the Seller is entitled to a contractual penalty in the amount of CZK 80 (eighty Czech crowns) for each day of delay, up to the purchase price of the goods. This provision shall not affect the right to compensation for any damage caused by breach of duty, which is subject to a penalty, even if the damage exceeds the penalty. Goods must be returned to the seller undamaged condition and, if possible, in the original packaging.

Within ten (10) days from the return of goods by the buyer pursuant to Art. 5.3 The Seller is entitled to examine the returned goods, especially in order to determine whether the returned goods are not damaged, worn or partially consumed.

In case of withdrawal from the contract pursuant to Art. 5.2 Conditions seller will return the purchase price (excluding cost of delivery) to the buyer within ten (10) days from the deadline for examination of goods under Art. 5.4 business conditions, a bank transfer to an account designated by buyer. Seller is also entitled to return of the purchase price in cash already when returning the goods.

Buyer acknowledges that if the goods returned by the buyer damaged, worn or partially consumed, the Seller becomes entitled to damages incurred by him. Claims for damages, the seller is entitled to unilaterally against the Buyer's claim for refund of the purchase price. Similarly, the claim for a penalty pursuant to Art. 5.3 The Seller is entitled to unilaterally against the claim of the buyer to refund the purchase price.

Transportation and delivery of goods

The delivery of goods is determined by the seller, unless the purchase contract provides otherwise. In case the mode of transport is negotiated at the request of the buyer, the buyer bears the risk and additional costs associated with this mode of transport.

If the seller under the purchase contract must deliver the goods to a place specified by the buyer in the purchase order, the buyer is obliged to accept the goods on delivery. If the buyer fails to take over the goods on delivery, the seller is entitled to charge a storage fee of CZK 100 (in words: one hundred Czech crowns) and is entitled to withdraw from the contract.

In the event that the reasons for which the goods need to be delivered repeatedly or in any other way than specified in the order, the buyer is obliged to pay the costs associated with repeated delivery of goods, respectively, with costs associated with other delivery methods.

When taking the goods from the carrier, the buyer is obliged to check the integrity of the package and in case of any defects immediately notify the carrier. In case of violation reunion package indicative of intrusion into the consignment buyer need not take the shipment from the shipper. Signing the delivery note buyer confirms that the shipment of goods meet all the terms and conditions and any subsequent claim of infringement of the packaging shall not be taken into account.

Other rights and obligations of the parties in the transport of goods can adjust the delivery conditions of the seller.

Liability for defects warranty

The rights and obligations of the parties regarding the liability of the seller for defects, including warranty liability of the seller shall be governed by the relevant legislation (in particular the provisions of § 612 et seq. Civil Code).

Seller is responsible for ensuring that the thing sold is in conformity with the contract and that it is free from defects. Conformity with the contract means that the thing sold has quality and properties required by the contract, the seller, the producer or his representative, or on the basis of their expected by the ads, or the quality and features for this kind of thing common that meets the requirements of legislation is in the correct quantity, measure or weight and corresponds to the purpose for which the seller says things or for that matter normally used.

In the event that the matter on receipt by the buyer is not in conformity with the contract (hereinafter referred to as "conflict with the contract"), the buyer has the right to the seller free of charge and without undue delay, put in accordance with the purchase contract, and according to by exchanging the purchaser, or repair; unless such a procedure is not possible, the buyer may demand an appropriate reduction of the price or withdraw from the contract. This does not apply if the buyer for breach of contract knew or conflict with the contract he has caused. Conflict with the contract, which will take effect within six (6) months from the date of receipt of the goods shall be deemed to have already existed in its takeover, if not in the nature of things or if it is proven otherwise.

Unless the things that are perishable or used goods, the seller is responsible for defects which appear as a contradiction with the contract after the item within the warranty period (warranty). The rights of the buyer arising from the liability of the seller for defects, including warranty liability of seller, buyer applies with the seller at his establishment.

Other rights and obligations of the parties

The buyer acquires ownership of the goods by paying the entire purchase price.

Buyer acknowledges that software and other content of the Web-based commerce (including photos of the goods offered) are protected by copyright. Buyer agrees not to engage in any activity that would allow him or allow third parties to unlawfully interfere with or use the software or other content of the web interface business.

The Buyer is not entitled to use the web interface to use trade mechanisms, software or other procedures that could affect the operation of the web interface business. Web Interface shop can be used only to the extent that it is not at the expense of the rights of other customers of the seller and which is consistent with its purpose.

Seller is not related to the purchaser bound by any codes of conduct within the meaning of § 53a paragraph. 1 of the Civil Code.

Buyer acknowledges that Seller shall not be liable for errors arising from the interference of third parties to the Web site or arising from use of the website in ways not intended.

Privacy and sending of commercial messages

Privacy purchaser who is a natural person, is provided by law no. 101/2000 Sb., Protection of Personal Data, as amended.

Buyer agrees to the processing of their personal data: name, address, identification number, tax identification number, electronic mail address, telephone number (hereinafter collectively referred to as "personal data").

Buyer agrees to the processing of personal data by the seller, for the purpose of implementation of rights and obligations under the contract and for the purpose of sending commercial messages and information to the seller.

Buyer acknowledges that it is obligated to your personal data (for registration, in your user account, when ordering from the web interface of Commerce) correctly and truthfully and without undue delay inform the seller about change in their personal data.

Processing of personal data by the buyer the seller may appoint a third party as a processor. In addition to the persons transporting the goods will not be personal data vendor without the prior consent of the buyer passed on to third parties.

Personal data shall be processed for an indefinite period. Personal data will be processed electronically in an automated manner or in printed form non-automated manner.

Buyer acknowledges that the personal information is accurate and that he was advised that it is voluntarily provide personal information. The buyer claims that he was advised that consent to the processing of personal data in relation to the Seller by notification delivered to the address of the seller.

In the event that the buyer thought the seller or processor (Art. 9.5) the processing of his personal data that is inconsistent with the protection of private and personal life of the purchaser or in conflict with the law, especially if the personal data are inaccurate with regard the purpose of their processing, may:

    • ask the seller or processor for explanation
    • require the seller or processor to correct the condition. In particular, it may be blocking, correction, addition or destruction of personal data. If the buyer's request under the preceding sentence is found justified, the seller or processor removes the trouble. If it fails seller or processor, the buyer has the right to appeal directly to the Office for Personal Data Protection. This provision shall not affect the right of the buyer to take its initiative to the Office for Personal Data Protection.

If the buyer for information about the processing of their personal data, the seller must deliver this information. Seller has the right to provide information in accordance with the preceding sentence may request a reasonable compensation not exceeding the cost of providing the necessary information.

Buyer agrees to receive information related to goods, services or company seller to the buyer's email address and agree to receive commercial information from the seller to the buyer's email address.

Delivery

Unless agreed otherwise, all correspondence related to the purchase agreement must be delivered to the other Party in writing, by e-mail, in person or by postal service (selected by the sender). The buyer is delivered to the email address specified in his user account.

The message is delivered:

    • in the case of delivery by email the moment of its adoption on the incoming mail server; integrity of messages sent by electronic mail may be secured by a certificate,
    • In case of delivery in person or by postal services by taking to the addressee,
    • In case of delivery in person or by postal service also denying receipt of the shipment, refuse if addressee (or a person authorized him to accept it) to accept it,
    • In case of delivery by postal services to the expiry of ten (10) days from the shipment and taxes prompted the addressee to accept the shipment occurs if the shipment with the postal service, even if the addressee has knowledge of the deposition.

Final provisions

If the relationship associated with the use of the Web site or the legal relationship of the purchase contract includes international (foreign) element, the parties agree that the relationship is governed by Czech law. This does not affect the rights of consumers resulting from the generally binding legal regulations.

The seller is entitled to sell the goods under a trade license and seller activity is not subject to any other permissions. Trade inspection carried out under its authority the Trade Licensing Office. If any provision of the Terms and Conditions is invalid or unenforceable, and such happens, the invalid provision a provision whose meaning is invalid provision as close as possible. The invalidity or unenforceable nature of one provision is without prejudice to the other provisions. Amendments and supplements to the purchase contract or terms and conditions require written form.

The purchase contract including terms and conditions is archived in electronic form by the seller and is not accessible.

Contact details of seller: address for service Projekt Jupiter sro, Na Hřebenkách 620/58, info@yoyostore.cz e-mail address, telephone +420 732 54 73 77th